Managing Struggling Employees: PIPs and Coaching Made Simple is a 90-minute training designed to equip managers and leaders with the skills, confidence, and structure to address underperformance effectively. Too often, small performance issues are overlooked until they escalate into missed deadlines, disengaged teams, and costly turnover. The challenge is not just recognizing the problem—it’s knowing how to respond in a way that is fair, constructive, and compliant.
This webinar provides a clear, step-by-step process for managing struggling employees with professionalism and integrity. Participants will learn how to recognize early warning signs, have difficult conversations without fear or bias, and craft Performance Improvement Plans (PIPs) that set clear, achievable expectations. More than just paperwork, the session reframes PIPs as a coaching tool that motivates employees and creates accountability, rather than a punishment that damages morale.
Through practical guidance, real-world examples, and actionable tools, attendees will gain confidence in:
Turning difficult conversations into opportunities for growth and performance improvement.
Documenting performance challenges in a way that is factual, fair, and HR-compliant.
Balancing empathy with accountability while maintaining team morale.
Knowing when to continue coaching and when to escalate or transition an employee.
This training is not about “writing people up” or checking compliance boxes. It is about leadership in action—giving managers the structure, tools, and language to manage performance challenges while fostering a culture of trust, accountability, and results.
By the end of the session, participants will walk away with a practical toolkit they can immediately apply in the workplace, helping them turn one of the most uncomfortable parts of management into an opportunity to strengthen their teams and their leadership impact
This webinar benefits the following agencies: All Agencies
Who Will Benefit:
Carolyn D. Riggins is the founder and owner of CDR Consulting Services specializing in training, coaching and identifying problematic gaps in organization. Ms. Riggins was in retail banking for 35 years with First Florida Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins was successful growing her client’s relationship by 71 million dollars through valuable training and consistently coaching her teams. Ms. Riggins served in multiple capacity levels of management roles regarding the many banks in...