Do difficult people disrupt your peace—at home, at work, or in everyday situations? Whether it’s a passive-aggressive coworker, a combative relative, or someone cutting in line at the store, dealing with challenging personalities is something most of us face.
These strategies have been developed in clinical, corporate, and everyday environments—making them effective, accessible, and easy to apply. Learn how to understand behavior, respond without overreacting, and protect your peace.
What You'll Learn
In this training session, you will:
- Gain insights into why certain people trigger strong reactions in you.
- Learn how to manage your responses by developing internal control.
- Explore effective communication strategies for handling difficult conversations.
- Understand the true emotional drivers behind conflict.
- Discover how to establish and maintain clear, respectful boundaries.
- Learn how to deal with various personality types effectively.
- Recognize why some individuals target others and how to respond appropriately.
Why You Need to Attend
This session is designed to help you:
- Identify specific types of difficult individuals and learn appropriate responses.
- Improve your ability to remain composed and assertive under pressure.
- Apply subtle yet powerful techniques for managing conflict.
- Gain confidence to set boundaries without fear or guilt.
- Learn a unique behavioral technique to de-escalate stressful situations quickly.
- Understand the psychology behind challenging behavior and use it to your advantage.
Whether you encounter tension at work, home, or in social situations, these skills will help you navigate them with greater ease.
Webinar Agenda
Here’s a breakdown of the key topics covered:
- Understanding the Psychology of Difficult People
- Types of difficult personalities
- Common manipulative behaviors
- What motivates toxic behavior
- Mastering Emotional Self-Control
- Self-regulation techniques
- How to stay grounded in high-stress encounters
- Neutralizing triggers in real-time
- Boundary Setting & Relationship Dynamics
- The secret power of “no”
- How to build and enforce strong personal and professional boundaries
- Differentiating between healthy and toxic connections
- Behavioral Strategies for Difficult Encounters
- Scripts and phrases that work
- Verbal self-defense techniques
- When to engage, when to withdraw
- Conflict Resolution & Long-Term Management
- How to turn conflict into cooperation
- Tools for ongoing relationships with difficult people
- Managing workplace drama and politics with poise
Webinar Highlights
- Practical insights used by therapists and professionals across industries
- Mindset and behavioral techniques to improve daily interactions
- Simple phrases and responses you can use immediately
- Tools to stay calm and confident in stressful environments
- One key technique for neutralizing conflict without confrontation
Who This Course Is For
This course is ideal for:
- CEOs and Executives
- Sales and Marketing Professionals
- Managers, Supervisors, and HR Teams
- Entrepreneurs and Business Owners
- Team Leaders and Trainers
- Customer Service and Frontline Staff
- Anyone seeking to improve personal or workplace interactions
Speaker
Jenny Douras is President and founder of AdvantEdge Training & Consulting, and is a national speaker conducting workshops across the country. She has over 25 years of experience in management, employee development, operations, knowledge management, technology, organizational development, and instructional design and training.She specializes in Managing Remote Employees and has managed teams of up to 300 people across multiple states and countries. She has worked with many Fortune 500 clients and government organizations. Her training courses are sold internationally....
