This webinar is designed to strengthen managers’ ability to lead through effective, confident, and purposeful conversations. The training focuses on one of the most critical—and often underdeveloped—leadership skills: communicating with employees in moments that require feedback, correction, coaching, or emotional intelligence. The session equips managers to move away from avoidance, rushed discussions, or confrontational language and toward conversations that build trust, accountability, and performance.

Core Focus of the Webinar:

• Improving leadership communication skills
• Addressing why feedback conversations often fail
• Building confidence in difficult and sensitive discussions
• Shifting from confrontation to coaching
• Managing emotional responses in workplace conversations
• Using structured language and frameworks to drive clarity and results

Key Areas Covered in the Session:

• Why managers struggle with feedback and how to fix it
• Finding your leadership voice and speaking with confidence
• The mindset shift from confrontation to coaching
• What to say—and what to avoid—during feedback conversations
• Handling emotional reactions without losing control
• Turning awkward or uncomfortable moments into growth opportunities
• Making feedback meaningful and actionable
• Navigating sensitive topics with clarity and care
• Applying the Confidence Framework™ to prepare, deliver, and follow through

Who should attend?

• Small Business Owners
• CEOs
• CFO
• Company Presidents
• HR
• Leaders
• Managers
• Team Leaders
• Project Managers
• Department Heads
• Supervisors and anyone in a Leadership Role